AI Sales Agent (Purchase Advisor - Edtech)
AI Builder · Machine Learning · AI Bot · RAG · Hybrid Retrieval · ETL
What I delivered
Built RUBI, an embedded RAG purchase advisor on OnCourseLearning.com. Customers get fast, cited answers on courses, licensing, and state-specific policies from a large, changing catalog. Delivered ETL + multimodal indexing, hybrid retrieval (metadata + vector + structured lookups), grounded answers, purchase flows, analytics, and tuning loops — so support isn’t stuck on repetitive questions.
Impact
695,042 conversations served; ~2.6 questions per convo; ~10s to first token, ~11s to complete answer. Knowledge base >100k structured rows. Feedback: 6% up / 94% down.
Users
700K end-customer conversations on OnCourseLearning.com
Revenue generated
$900K influenced by RUBI-assisted purchases and support cost avoidance